# 1ddb3a

> Public Help Center articles for 1ddb3a.

Use these links as concise, text-first sources for customer-facing support policies and FAQs.

Each linked article is the Markdown representation of the public Help Center article URL with `.md` appended.

## Articles

- [What is the gut microbiome?](https://help.38tera.com/en-US/what-is-the-gut-microbiome-527457.md): The gut microbiome is a community of 38 trillion microorganisms (hence our name, 38TERA) in the digestive tract that play a vital role in digestion, immune function, and overall health. These microbes help break down our food, produce essential nutri
- [What are prebiotics?](https://help.38tera.com/en-US/what-are-prebiotics-527458.md): Prebiotics are the parts of our food that are not digested by human enzymes, so they're able to pass all the way through the small intestine and arrive in the colon (or large intestine) where they are digested by the enzymes that bacteria and fungi h
- [What's the difference between fiber, resistant starch and polyphenols?](https://help.38tera.com/en-US/whats-the-difference-between-fiber-resistant-starch-and-polyphenols-527459.md): Fiber and resistant starch are different in form but similar in function. Fiber is a complex carbohydrate found in plant foods, and some fiber (not all) is prebiotic and therefore fermented by our gut bacteria to produce short chain fatty acids. Resi
- [What are short chain fatty acids (SCFAs) and where can we find them?](https://help.38tera.com/en-US/what-are-short-chain-fatty-acids-(scfas)-and-where-can-we-find-them-527460.md): Short chain fatty acids (SCFAs) are small sized fats produced by the fermentation of dietary fibers (or resistant starches) by beneficial bacteria in the colon. The most common SCFAs are acetate, propionate, and butyrate. They serve several IMPORTANT
- [What are the preferred foods for a gut healthy diet?](https://help.38tera.com/en-US/what-are-the-preferred-foods-for-a-gut-healthy-diet-527461.md): A gut-healthy diet focuses on foods that promote a diverse and balanced gut microbiome. Here are some preferred foods:1. High-Fiber Foods: You want at least 25 grams of fiber per day for women and 38 grams per day for men.Fruits: Apples, bananas, ber
- [What are ways to improve the gut microbiome without changing our diet?](https://help.38tera.com/en-US/what-are-ways-to-improve-the-gut-microbiome-without-changing-our-diet-527463.md): Improving the gut microbiome without changing the diet can be challenging since diet plays a crucial role in shaping gut health. However, there are several lifestyle and environmental factors that can also positively influence the gut microbiome:Regu
- [How much DMN should I consume daily?](https://help.38tera.com/en-US/how-much-dmn-should-i-consume-daily-507317.md): For the best results, we recommend taking 2 teaspoons of DMN daily. DMN was formulated with specific amounts of several ingredients to match the amount shown to be effective in human clinical trials. That said, for people with a damaged gut, constipa
- [When should I take DMN?](https://help.38tera.com/en-US/when-should-i-take-dmn-507318.md): DMN is highly flexible and remains effective whether it’s part of your morning ritual, a midday boost, or an evening addition. Above all else, the most important thing is that it’s actually taken. The full benefits of DMN are unlocked with daily, con
- [What can I mix with my DMN?](https://help.38tera.com/en-US/what-can-i-mix-with-my-dmn-507319.md): DMN is highly versatile and adaptable to your taste preferences. It classically and effortlessly mixes with water. You can also combine it with smoothies, yogurt, kefir, and ice cream including plant-based varieties. It is preferable to not heat DMN
- [What if I find DMN to be too sweet?](https://help.38tera.com/en-US/what-if-i-find-dmn-to-be-too-sweet-507320.md): We all have different taste preferences, so it is very understandable that some may find DMN to be too sweet. Some of the ways to cut the sweetness are to add a squeeze of lemon or lime to your glass (extra polyphenols), a splash of kombucha, or comb
- [How long should I wait to eat or drink after taking DMN?](https://help.38tera.com/en-US/how-long-should-i-wait-to-eat-or-drink-after-taking-dmn-507321.md): There are no specific waiting times required after taking DMN before you can eat or drink. It can be taken with or without meals. That said, if your goal is satiety (feeling full), weight loss or blood sugar control you might consider taking DMN 30 m
- [What is the best time of day to take DMN?](https://help.38tera.com/en-US/what-is-the-best-time-of-day-to-take-dmn-507322.md): It really depends on your goals. DMN does not require a specific time of day and doesn't specifically require that it be taken with or without meals. Generally the best time is whatever time you'll remember to take it every day, which for most of us
- [Should DMN be taken with or without food?](https://help.38tera.com/en-US/should-dmn-be-taken-with-or-without-food-507323.md): Either way is fine.
- [If I take DMN on an empty stomach, how long should I wait to eat?](https://help.38tera.com/en-US/if-i-take-dmn-on-an-empty-stomach-how-long-should-i-wait-to-eat-507324.md): It really depends on what your goals are. If your goal is weight loss or blood sugar control, try 30 min before meals. Otherwise the timing isn’t particularly important.
- [Do I need to drink a lot of water with DMN?](https://help.38tera.com/en-US/do-i-need-to-drink-a-lot-of-water-with-dmn-507325.md): You are not required to consume a large volume of water, but of course we love hydration to help float the fiber down the river.
- [Does DMN break a fast?](https://help.38tera.com/en-US/does-dmn-break-a-fast-507326.md): DMN has no added sugar, less than 1 gram of natural sugar, and is keto-friendly. Thus, your body will remain in a metabolically fasted state. That said, DMN is designed to alter the microbiome, and our gut microbes love a chance to rest themselves, s
- [Does DMN need to fully dissolve?](https://help.38tera.com/en-US/does-dmn-need-to-fully-dissolve-507327.md): DMN is not meant to be fully dissolved. Nearly all of the ingredients dissolve quickly (even without stirring), but the resistant starch is a fine powder that you’ll see at the bottom of your glass. A quick swish and sip is the way to mix it all up a
- [Is there an adjustment period for DMN?](https://help.38tera.com/en-US/is-there-an-adjustment-period-for-dmn-507328.md): Any fiber or microbiome active supplement could potentially require getting used to and cause gas, bloating or other symptoms during the adjustment phase. DMN is certified low FODMAP, meaning that it was formulated to be as gentle as possible. But de
- [Does the whole dose (2tsp) need to be taken at once?](https://help.38tera.com/en-US/does-the-whole-dose-(2tsp)-need-to-be-taken-at-once-507329.md): It’s not a problem to split the dose. In fact, this can be a strategy in the beginning for those who are sensitive to DMN.
- [How long does it take to notice a difference?](https://help.38tera.com/en-US/how-long-does-it-take-to-notice-a-difference-507330.md): DMN is designed to get better and make your gut stronger with regular, consistent use. The ingredients tested in clinical trials showed benefits after 4 weeks of regular use. That means that the full benefits are not necessarily felt immediately. Tha
- [Can I take more than one dose per day?](https://help.38tera.com/en-US/can-i-take-more-than-one-dose-per-day-507331.md): DMN was formulated to have benefits with a single dose. If you are to increase to a second dose, you should make sure that this is providing you with additional benefits beyond what you experience with a single daily dose. You can play with the timin
- [Will I need to take forever or will my gut adapt along with fiber-rich foods?](https://help.38tera.com/en-US/will-i-need-to-take-forever-or-will-my-gut-adapt-along-with-fiber-rich-foods-507332.md): Your gut is constantly being conditioned by your diet. A single dose of DMN will feed particular microbes in your gut. As you continue to use DMN, those microbes will be fed daily and will progressively be more powerfully represented in your gut micr
- [Best time for maximum absorption?](https://help.38tera.com/en-US/best-time-for-maximum-absorption-507333.md): There’s no clear answer to this question, and the good news is that DMN should be effective and beneficial whether taken morning, noon or night and with or without food. Try to build a routine around having your Daily Microbiome Nutrition every day!
- [How should I store DMN?](https://help.38tera.com/en-US/how-should-i-store-dmn-5302757.md): DMN is best stored in a cool, dry place away from direct sunlight and moisture. You can keep it in the resealable pouch it comes in, or transfer it to an airtight container if you prefer. Just make sure the pouch or container is sealed properly betwe
- [How does DMN support gut health?](https://help.38tera.com/en-US/how-does-dmn-support-gut-health-6598345.md): Think of DMN® as your daily gut "multi-vitamin." It's a daily gut health formula designed to reduce bloating, improve regularity, and feed your microbiome, backed by science. Here's how it works: it delivers fiber, resistant starch, and polyphenols —
- [What is in 38TERA's DMN?](https://help.38tera.com/en-US/what-is-in-38teras-dmn-649004.md): Daily Microbiome Nutrition (DMN) is a daily prebiotic supplement powered by science that blends together three different types of prebiotics to optimally fuel your gut microbes. You can think of it like a multivitamin for your gut. It’s not meant to
- [Is DMN safe for children?](https://help.38tera.com/en-US/is-dmn-safe-for-children-507340.md): DMN was formulated with adults in mind. As every child’s health needs are unique, we recommend discussing this with your pediatrician. We do not recommend DMN for children under 2 years of age. If DMN is used in children between ages 2 and 12, the do
- [Is Daily Microbiome Nutrition (DMN) NSF Certified?](https://help.38tera.com/en-US/is-daily-microbiome-nutrition-(dmn)-nsf-certified-2484073.md): We’re proud to share that 38TERA Daily Microbiome Nutrition (DMN) is NSF Certified for Sport® in the United States and NSF Contents Certified in Australia. These gold-standard certifications reflect our commitment to uncompromising quality, safety, a
- [Is DMN FDA approved?](https://help.38tera.com/en-US/is-dmn-fda-approved-507335.md): DMN is produced in a GMP and FDA approved facility and is formulated within the FDA regulatory framework. Each batch of DMN is third party tested for purity to ensure it meets our high quality standards.To learn more about our safety standards, curre
- [I’ve had a reaction to one of the ingredients in DMN before, is it safe for me to consume?](https://help.38tera.com/en-US/i%E2%80%99ve-had-a-reaction-to-one-of-the-ingredients-in-dmn-before-is-it-safe-for-me-to-consume-507338.md): If you have previously experienced a reaction to one of the ingredients in DMN before, it is best to avoid the use of DMN unless you have discussed it with your healthcare provider and under their care have a plan to ensure your safety.
- [Does DMN expire?](https://help.38tera.com/en-US/does-dmn-expire-507336.md): Yes, like other similar products, DMN has an expiration date to ensure you’re experiencing it at its best quality. You’ll find this date clearly printed on the bottom of the can.
- [Is DMN safe for breastfeeding/during pregnancy?](https://help.38tera.com/en-US/is-dmn-safe-for-breastfeedingduring-pregnancy-507337.md): DMN has not been tested during pregnancy or while breastfeeding. It is best to consult with your obstetrician or healthcare provider regarding the use of DMN in this setting and given your specific health history.
- [Are DMN ingredients Certified Organic?](https://help.38tera.com/en-US/are-dmn-ingredients-certified-organic-507339.md): DMN is not currently Certified Organic. Our goal was to create the optimal prebiotic supplement to support gut health. We reviewed hundreds of ingredients from across the globe, and selected the ingredients that we felt best fit our goal, whether the
- [Is it normal for DMN to clump?](https://help.38tera.com/en-US/is-it-normal-for-dmn-to-clump-708951.md): Yes, it is completely normal for Daily Microbiome Nutrition (DMN) to experience some clumping. This occurs because DMN is made with high-quality, natural ingredients, including real fruit, which can attract moisture and cause the powder to clump toge
- [Is DMN vegan and cruelty free?](https://help.38tera.com/en-US/is-dmn-vegan-and-cruelty-free-507341.md): Yes, DMN is both vegan and cruelty-free! We take pride in ensuring our products align with these important values. This means no animal products are used in DMN, and it is not tested on animals at any stage of its production.
- [Is DMN gluten free?](https://help.38tera.com/en-US/is-dmn-gluten-free-507342.md): DMN is NOT certified gluten free. It is tested for gluten with each batch, but it is not recommended for those with celiac disease or those who require a certified gluten free product for medical reasons.
- [What are the natural flavorings in DMN derived from?](https://help.38tera.com/en-US/what-are-the-natural-flavorings-in-dmn-derived-from-507343.md): The natural flavorings in DMN are derived from plants. These flavoring substances are obtained through a variety of processes, all aimed at bringing out the best natural flavors from the plants.
- [How many calories are in DMN?](https://help.38tera.com/en-US/how-many-calories-are-in-dmn-507344.md): Each serving of DMN contains 18 calories.
- [Does DMN need to be refrigerated?](https://help.38tera.com/en-US/does-dmn-need-to-be-refrigerated-507345.md): No, room temperature storage will do just fine!
- [Are the DMN ingredients whole foods ground into a powder?](https://help.38tera.com/en-US/are-the-dmn-ingredients-whole-foods-ground-into-a-powder-507347.md): Many but not all of the ingredients in DMN are whole foods ground into a powder. The ingredients were selected for their effect on the gut microbiome. It wouldn’t be the same as eating those foods nor is this a replacement for a healthful diet. It’s
- [Do you have published papers in scientific peer-reviewed journals that i can read about the efficacy and validity of the claims?](https://help.38tera.com/en-US/do-you-have-published-papers-in-scientific-peer-reviewed-journals-that-i-can-read-about-the-efficacy-and-validity-of-the-claims-507348.md): All of the active ingredients in DMN were selected based upon research to support their inclusion and the claims made with the product. You can read more about the science behind DMN by clicking here to access our Product Safety Page. You can also re
- [Have you run any studies to illustrate the effectiveness of this product or are you just assuming that these ingredients will work because of past experience?](https://help.38tera.com/en-US/have-you-run-any-studies-to-illustrate-the-effectiveness-of-this-product-or-are-you-just-assuming-that-these-ingredients-will-work-because-of-past-experience-507350.md): DMN was formulated with science to support the prebiotic and gut health benefits of the individual ingredients. We have an entire roadmap for the validation of DMN and are excited that the first study is actively underway. Of course, good research ta
- [Is DMN third party tested?](https://help.38tera.com/en-US/is-dmn-third-party-tested-507349.md): Yes. We hold our products to high standards of quality, so every batch is third-party tested for purity. We recently partnered with Light Labs so we can publish results faster and keep everything in one consistent place. As part of that transition, t
- [Any Level 1 evidence of efficacy?](https://help.38tera.com/en-US/any-level-1-evidence-of-efficacy-507351.md): No. Level 1 evidence of efficacy indicates a systematic review and meta-analysis of randomized, controlled trials. This is generally only found among older drugs and some supplements that have been on the market long enough to compile enough data to
- [Would you classify this as an ultra-processed food?](https://help.38tera.com/en-US/would-you-classify-this-as-an-ultra-processed-food-507352.md): DMN is not food and should not be mistaken for food. It is a supplement intended to compliment and enhance the benefits that we get from a healthful diet. On a quest for better gut health, we should opt for a healthful diet, lifestyle and add a daily
- [What type of fiber is in DMN?](https://help.38tera.com/en-US/what-type-of-fiber-is-in-dmn-620400.md): Rather than being a single ingredient and just fiber, we have seven plant-based ingredients featuring a mix of resistant starch, fiber and polyphenols all designed to work synergistically to improve the gut microbiome.
- [How many servings are in one pouch of DMN?](https://help.38tera.com/en-US/how-many-servings-are-in-one-pouch-of-dmn-709449.md): Each pouch of DMN is carefully filled with 170 grams of our formula. This quantity was calculated to provide exactly 30 servings of 5.6 grams each, with an additional 2 grams included as a buffer. We include the extra 2 grams as a part of our commitm
- [Is DMN free of pesticides?](https://help.38tera.com/en-US/is-dmn-free-of-pesticides-905697.md): Yes! Every batch of DMN is extensively third party tested for more than 100 substances including pathogens, pesticides, heavy metals and more. DMN has proven to be free from glyphosate along with 68 other pesticides. It is Certified Glyphosate Free.
- [Is DMN tested for heavy metals?](https://help.38tera.com/en-US/is-dmn-tested-for-heavy-metals-905702.md): Absolutely!. Soils naturally contain trace amounts of heavy metals like lead, cadmium, mercury, and arsenic. Plants absorb minerals and elements from the soil—including heavy metals. Therefore, it is natural and anticipated for plant-based ingredient
- [How much fiber is on one serving of DMN?](https://help.38tera.com/en-US/how-much-fiber-is-on-one-serving-of-dmn-507354.md): Each serving of DMN contains 5.6 total grams of product, and of this 2 grams are fiber and resistant starch. The reason it is a fraction is because these are not fiber extracts, meaning we are not using chemicals to remove the fiber from the food, bu
- [Is DMN a licensed Natural Health Product in Canada?](https://help.38tera.com/en-US/is-dmn-a-licensed-natural-health-product-in-canada-507353.md): At this time, DMN (and future 38TERA products) is not registered with Health Canada and does not have a NPN. We are actively working to make DMN more accessible and less expensive to our friends in Canada.
- [How do I subscribe to DMN?](https://help.38tera.com/en-US/how-do-i-subscribe-to-dmn-523412.md): To subscribe, simply visit the DMN product page on our website and select the subscription option. It's a quick and easy process, and you'll be all set to enjoy the benefits of our Daily Microbiome Nutrition regularly.
- [Does DMN hold any certifications?](https://help.38tera.com/en-US/does-dmn-hold-any-certifications-525905.md): Yes! Daily Microbiome Nutrition (DMN) is NSF Certified for Sport® in the United States and NSF Contents Certified in Australia. These gold-standard certifications reflect our commitment to uncompromising quality, safety, and transparency—ensuring ath
- [Should I keep the silica packet in the package?](https://help.38tera.com/en-US/should-i-keep-the-silica-packet-in-the-package-617795.md): Yes, It’s best to leave the moisture pack in there until you’ve finished the pouch. It helps prevent clumping.
- [Why did you change the DMN packaging?](https://help.38tera.com/en-US/why-did-you-change-the-dmn-packaging-929229.md): The decision to shift to this packaging wasn’t just about aesthetics and reduced production time – it brings several positive impacts:. Reduced Environmental Footprint: Producing these pouches requires significantly fewer resources than our previous
- [Are the DMN pouches recyclable?](https://help.38tera.com/en-US/are-the-dmn-pouches-recyclable-929234.md): Our new pouches are made from food-grade polypropylene (PP), specifically classified as category 5. This means that, while it’s a type of plastic, it’s been chosen thoughtfully for its safety and environmental benefits. Our packaging is commonly acce
- [What is the potassium content in DMN?](https://help.38tera.com/en-US/what-is-the-potassium-content-in-dmn-5302759.md): We know that potassium content is an important consideration for many of our customers, and we want to be upfront about where we stand. At this time, we do not test for potassium levels in DMN, so we're unable to provide a specific potassium content
- [Have Any Studies Been Done on DMN?](https://help.38tera.com/en-US/have-any-studies-been-done-on-dmn-5318837.md): Yes. We conducted a 15-day study on Daily Microbiome Nutrition (DMN) in partnership with ProDigest, a globally recognized gut modeling laboratory based in Belgium. For a full breakdown of what was measured and what we found, Dr. B walks through every
- [Are there any negative side effects of DMN?](https://help.38tera.com/en-US/are-there-any-negative-side-effects-of-dmn-507355.md): DMN is a supplement activated by the gut microbiome, and therefore can cause gas and bloating symptoms in some cases as your body adjusts to taking it. It is Certified Low FODMAP, meaning that it was formulated to cause less gut symptoms than other p
- [Do I continue taking my regular vitamins with DMN?](https://help.38tera.com/en-US/do-i-continue-taking-my-regular-vitamins-with-dmn-507356.md): The answer to questions of this variety depends heavily on what you're taking, why you're taking it, and your specific health history. For this reason, it is best to review these choices with your healthcare provider to insure that you are making a f
- [Will DMN help with constipation?](https://help.38tera.com/en-US/will-dmn-help-with-constipation-507357.md)
- [Will DMN help with IBS?](https://help.38tera.com/en-US/will-dmn-help-with-ibs-507358.md): DMN has not been studied specifically within the context of irritable bowel syndrome, but other research indicates that fiber supplements are beneficial in the treatment of IBS (PMID: 25070054). People with IBS may benefit from reduced gut symptoms,
- [Is DMN safe for people with inflammatory bowel diseases (IBD) like Crohn's disease or ulcerative colitis?](https://help.38tera.com/en-US/is-dmn-safe-for-people-with-inflammatory-bowel-diseases-(ibd)-like-crohns-disease-or-ulcerative-colitis-507359.md): DMN has not been studied specifically within the context of inflammatory bowel diseases such as Crohn's disease or ulcerative colitis. That said, there is evidence (PMID: 33167889) that resistant starch may provide clinical benefit in IBD. DMN may he
- [Can you take DMN if you have hydrogen- or methane-dominant SIBO?](https://help.38tera.com/en-US/can-you-take-dmn-if-you-have-hydrogen--or-methane-dominant-sibo-507360.md): DMN has not been specifically tested in SIBO. There are very few studies of supplements or other treatments for SIBO at this point, and there's still a huge need for more research. That said, DMN may be beneficial in the context of SIBO for 2 reasons
- [Does DMN work with fructose malabsorption or people who have an imbalance of good bacteria?](https://help.38tera.com/en-US/does-dmn-work-with-fructose-malabsorption-or-people-who-have-an-imbalance-of-good-bacteria-507361.md): Fructose intolerance is the result of a sensitivity to fructose, which is a sugar often found in fruits and which is considered a FODMAP. DMN is Certified Low FODMAP. This means that during the certification process it was tested and found to be low
- [Is DMN suitable for celiac disease?](https://help.38tera.com/en-US/is-dmn-suitable-for-celiac-disease-507362.md): DMN is not certified gluten-free; therefore, it is not recommended for individuals with celiac disease or those who require a certified gluten-free product for medical reasons. Disclaimer: Please note that the information provided here is for educati
- [Is DMN safe to take with acid reflux?](https://help.38tera.com/en-US/is-dmn-safe-to-take-with-acid-reflux-507363.md): DMN has not been studied specifically within the context of acid reflux, but there is research to suggest that fiber supplements can be beneficial for acid reflux (PMID: 29881238; 31043918). The esophagus has its own microbiome that is altered to inc
- [Is DMN beneficial for hemorrhoids or hemorrhoidal bleeding?](https://help.38tera.com/en-US/is-dmn-beneficial-for-hemorrhoids-or-hemorrhoidal-bleeding-507364.md): DMN has not been specifically tested with hemorrhoids. Research (PMID: 16405552) indicates that fiber significantly improves hemorrhoid symptoms (by 47%) and significantly improves hemorrhoidal bleeding (by 50%). DMN contains ingredients shown to imp
- [Will DMN feed the microbes in my small intestine, making SIBO worse?](https://help.38tera.com/en-US/will-dmn-feed-the-microbes-in-my-small-intestine-making-sibo-worse-507365.md): DMN has not been specifically tested in SIBO. There are very few studies of supplements or other treatments for SIBO at this point, and there's still a huge need for more research. That said, DMN may be beneficial in the context of SIBO for 2 reasons
- [Can I take DMN with my probiotic?](https://help.38tera.com/en-US/can-i-take-dmn-with-my-probiotic-507366.md): It depends on your individual needs, why you’re taking the probiotic, and how the probiotic works. DMN is a prebiotic supplement, which means that it’s action is different than a probiotic, so they absolutely can be taken together. But whether or not
- [Can I take DMN with other fiber products such as Benefiber, Metamucil and Psyllium Husk?](https://help.38tera.com/en-US/can-i-take-dmn-with-other-fiber-products-such-as-benefiber-metamucil-and-psyllium-husk-507367.md): In many cases, yes. We know there are many forms of fiber and they have different actions on our gut bugs. That said, DMN does require work from our gut microbes to unlock its benefits, and when introducing DMN under the direction of your healthcare
- [Is DMN safe for thyroid disease? If so, would it interfere with absorption of Synthroid)?](https://help.38tera.com/en-US/is-dmn-safe-for-thyroid-disease-if-so-would-it-interfere-with-absorption-of-synthroid)-507368.md): Under the direction of your heatlhcare provider, it may be best to separate DMN from your thyroid medicine by at least 3 hours. The good news is that DMN can be taken any time of day, so simply establish a daily DMN habit that does not conflict with
- [Is DMN safe for those with gastritis?](https://help.38tera.com/en-US/is-dmn-safe-for-those-with-gastritis-507369.md): Most likely. It is always best to address questions specific to your medical condition to your healthcare provider.For more detailed information about how DMN can fit into your health routine, please check out our comprehensive Product Guide. This ad
- [Is DMN helpful if you have to take antibiotics?](https://help.38tera.com/en-US/is-dmn-helpful-if-you-have-to-take-antibiotics-507370.md): While DMN has not been formally studied in conjunction with antibiotic use, research (PMID: 37620319) indicates that fiber supplementation can help protect the beneficial bacteria during antibiotic treatment. DMN contains ingredients that have been s
- [Can DMN help with slow bowel transit?](https://help.38tera.com/en-US/can-dmn-help-with-slow-bowel-transit-507371.md): DMN has not studied with bowel transit time specifically but contains ingredients shown to normalize bowel movements and improve mild constipation. In cases of moderate or severe constipation it may be necessary to address the constipation with your
- [Will DMN help with bloating issues?](https://help.38tera.com/en-US/will-dmn-help-with-bloating-issues-507372.md)
- [Are there any contra-indications with any other supplements or Rx meds?](https://help.38tera.com/en-US/are-there-any-contra-indications-with-any-other-supplements-or-rx-meds-507373.md): DMN is functionally similar to other fiber supplements. There are no specific contraindications that are necessary for a general population, but for individual needs and specific questions it is best to check with your healthcare provider. In most ca
- [Is DMN safe for people with nut allergies?](https://help.38tera.com/en-US/is-dmn-safe-for-people-with-nut-allergies-507374.md): DMN has been tested and has no detectable amount of peanuts, walnuts, hazelnuts, almonds, macadamia, or cashews.Disclaimer: Please note that the information provided here is for educational purposes only and is not intended as medical advice. Always
- [Can you take DMN if you are following a low histamine diet?](https://help.38tera.com/en-US/can-you-take-dmn-if-you-are-following-a-low-histamine-diet-507375.md): If you are following a low histamine diet and attempting to make a diagnosis of histamine intolerance, it may be best to not use DMN while trying to determine whether or not you have histamine intolerance. That said, each batch of DMN is third party
- [Will DMN help with diarrhea?](https://help.38tera.com/en-US/will-dmn-help-with-diarrhea-532279.md): DMN has not been studied within the context of diarrhea. It does contain ingredients that have been shown to normalize stool, meaning regardless of whether you start with diarrhea or constipation it might improve stool form. Under the direction of yo
- [Does DMN have an impact on glucose?](https://help.38tera.com/en-US/does-dmn-have-an-impact-on-glucose-548729.md): The effects of DMN on blood sugar have not been studied. Prebiotic fiber and RS2 resistant starch have both been shown to improve insulin sensitivity and blood sugar control. Blood sugar control is a complex thing that is highly context dependent, me
- [What is the oxalate content in DMN?](https://help.38tera.com/en-US/what-is-the-oxalate-content-in-dmn-583548.md): DMN does contain some naturally occurring plant-based ingredients that may have oxalate content. If oxalate content is a specific concern for you based on a health condition or dietary need, we recommend sharing the full DMN ingredient list with your
- [Should I stop taking DMN before my colonoscopy?](https://help.38tera.com/en-US/should-i-stop-taking-dmn-before-my-colonoscopy-653300.md): There is no red food dye in DMN but it does contain beets so it is probably best to avoid before a colonoscopy. Ultimately, the decision is at the discretion of your treating physician.Disclaimer: Please note that the information provided here is for
- [Can DMN be taken with GLP-1 drugs such as Zepboud, Monjouro, and Ozempic?](https://help.38tera.com/en-US/can-dmn-be-taken-with-glp-1-drugs-such-as-zepboud-monjouro-and-ozempic-665596.md): There's no hard contraindication to using DMN with GLP-1 agonists. That said, on an individual basis it is always best to ask your treating physician in the event that there is a contraindication specific to your health needs.For more detailed inform
- [Can DMN help me lose weight?](https://help.38tera.com/en-US/can-dmn-help-me-lose-weight-676605.md): It may be worth checking out our DMN Product Guide, which does discuss how to use DMN if your goal is weight loss and satiety. By satiety, we mean feeling full and satisfied and no longer hungry.The key is that DMN can be used to extend fasting or to
- [Can DMN help with recovery from norovirus or other stomach bugs?](https://help.38tera.com/en-US/can-dmn-help-with-recovery-from-norovirus-or-other-stomach-bugs-5032776.md): When you're fighting off a stomach bug, whether that's norovirus, food poisoning, or something else that's knocked you flat, your gut microbiome takes a hit alongside you. The same goes for recovering from a course of antibiotics. Your gut microbes c
- [Is DMN safe for someone with gastroparesis?](https://help.38tera.com/en-US/is-dmn-safe-for-someone-with-gastroparesis-5389329.md): Gastroparesis is a complex condition with a range of potential causes, and the right approach to supplementation can vary significantly from person to person. We are not able to speak to whether DMN is appropriate for your specific situation. We reco
- [Can I take DMN if I have diverticulitis or diverticulosis?](https://help.38tera.com/en-US/can-i-take-dmn-if-i-have-diverticulitis-or-diverticulosis-5389401.md): Diverticulitis and diverticulosis are related but distinct conditions, and the approach to supplementation differs between the two. If you are actively experiencing diverticulitis, please contact your physician without delay. Active diverticulitis ty
- [Can I take DMN with creatine?](https://help.38tera.com/en-US/can-i-take-dmn-with-creatine-6519795.md): It is not a problem to take DMN with creatine.
- [How do I take RCE™ for daily constipation relief?](https://help.38tera.com/en-US/how-do-i-take-rce-for-daily-constipation-relief-6532487.md): RCE™ is built for daily use. The goal isn't a single dramatic result — it's finding the dose that keeps you comfortable and regular, then staying consistent. Step 1 — Start with 2 capsules at bedtime.Take 2 capsules at bedtime with a full glass of wa
- [How should I take RCE™ if I'm on a GLP-1?](https://help.38tera.com/en-US/how-should-i-take-rce-if-im-on-a-glp-1-7749170.md): GLP-1 medications slow digestion — that's how they work. RCE™ is designed to support you through that, and the right starting point depends on whether you're currently using a laxative. First, which describes you?. Not currently taking a laxative → f
- [Using RCE™ to Reduce Your Reliance on Laxatives — With Your Healthcare Provider](https://help.38tera.com/en-US/using-rce-to-reduce-your-reliance-on-laxatives-%E2%80%94-with-your-healthcare-provider-7749166.md): Many people end up taking a stimulant laxative every day because it's the only thing that reliably works. It does — but most would rather not depend on it long-term, and many worry about becoming reliant on it. If that's you, RCE™ can be the suppleme
- [How should I take RCE™ to stay regular?](https://help.38tera.com/en-US/how-should-i-take-rce-to-stay-regular-7773718.md): Getting regular and staying regular call for slightly different things. Once your rhythm has settled, the work shifts from adjusting to maintaining. Find your lowest effective dose — then hold it.Once you're consistently comfortable, you may not need
- [Can you take RCE and DMN together?](https://help.38tera.com/en-US/can-you-take-rce-and-dmn-together-6519794.md): RCE and DMN are designed to work together as a complementary pair. In fact, we recommend taking both for the most complete gut health support. If constipation is your primary concern, start with RCE first. RCE works to get things moving. Once you're
- [I can't swallow pills — can I open the RCE capsules and mix them into applesauce?](https://help.38tera.com/en-US/i-cant-swallow-pills-%E2%80%94-can-i-open-the-rce-capsules-and-mix-them-into-applesauce-7539251.md): Yes, you can absolutely open the RCE capsules and mix the contents into applesauce if swallowing isn't comfortable. One thing to be aware of: the powder inside has a noticeable ginger flavor, so the applesauce may take on a bit of that taste.
- [What is RCE™?](https://help.38tera.com/en-US/what-is-rce-6312442.md): RCE™ (Regularity & Constipation Ease) is a gastroenterologist-formulated daily constipation relief formula designed to relieve occasional constipation, support bowel regularity, and promote digestive comfort. It addresses three distinct mechanisms at
- [How is RCE™ different from a laxative?](https://help.38tera.com/en-US/how-is-rce-different-from-a-laxative-6312439.md): Laxatives work on one mechanism. RCE™ works on three: osmotic relief (430 mg MgO softens stool), gut motility (200 mg GinFort® eases bloating and nausea), and microbiome restoration (50 mg Plenibiotic™ restores the gut environment regularity depends
- [Can I take RCE with a GLP-1?](https://help.38tera.com/en-US/can-i-take-rce-with-a-glp-1-6895001.md)
- [How quickly will I see results with RCE?](https://help.38tera.com/en-US/how-quickly-will-i-see-results-with-rce-6541738.md): This varies from person to person, but here is the general picture of how RCE works over time. GinFort activates within the first hour. Magnesium oxide works overnight, so many people notice a shift by morning. By Day 7, all three mechanisms are work
- [What is the postbiotic in RCE?](https://help.38tera.com/en-US/what-is-the-postbiotic-in-rce-6541803.md): Plenibiotic™ is a postbiotic — heat-killed L. casei 327. Unlike a probiotic, it works with the bacteria already in your gut: shifting the balance toward beneficial strains and supporting serotonin signals that regulate bowel rhythm. Measurable shift
- [Is RCE habit-forming?](https://help.38tera.com/en-US/is-rce-habit-forming-6598413.md): No. RCE is non-habit-forming and stimulant-free. Unlike stimulant laxatives that force a response, RCE works with your body's natural mechanisms — osmotically, through motility signals, and by restoring the microbiome environment healthy bowel functi
- [Which 38TERA product is best for constipation?](https://help.38tera.com/en-US/which-38tera-product-is-best-for-constipation-7275008.md): If constipation, sluggish bowels, or the bloating and nausea that come with them are your main concern, RCE (Regularity & Constipation Ease) is the product designed for that. RCE is a gastroenterologist-formulated capsule that supports bowel regulari
- [The bedtime glass of water causes me discomfort — are there other ways to take RCE??](https://help.38tera.com/en-US/the-bedtime-glass-of-water-causes-me-discomfort-%E2%80%94-are-there-other-ways-to-take-rce-7539250.md): We generally recommend taking RCE with a glass of water. However, you can still maintain hydration throughout the day and take RCE with less water at bedtime, or take it earlier, such as around dinner time. For questions related to your specific heal
- [Are there any contra-indications with RCE and any other supplements or Rx meds?](https://help.38tera.com/en-US/are-there-any-contra-indications-with-rce-and-any-other-supplements-or-rx-meds-7772410.md): Due to the magnesium content in RCE, it should not be used if there is chronic kidney disease and you would want to be cautious if combine RCE with other magnesium supplements. It's always best to check with your healthcare provider, who can address
- [Is RCE gluten free?](https://help.38tera.com/en-US/is-rce-gluten-free-7772419.md): RCE is not certified gluten free at this time and is therefore not recommended for those with celiac disease or those who require a certified gluten free product for medical reasons. Disclaimer: Please note that the information provided here is for e
- [Can I take RCE with my current magnesium supplement?](https://help.38tera.com/en-US/can-i-take-rce-with-my-current-magnesium-supplement-6532436.md): RCE is designed specifically for gut support, to promote regularity and gut microbiome health and promote healthy bowel movements. There are some other magnesium supplements -- oxide, citrate, sulfate -- that may also be used for bowel effects. What
- [Can I take RCE if I am pregnant or breastfeeding?](https://help.38tera.com/en-US/can-i-take-rce-if-i-am-pregnant-or-breastfeeding-6541636.md): We are not able to give medical advice on use during pregnancy or breastfeeding. We recommend sharing the full ingredient list with your healthcare provider, who can advise based on your individual situation.
- [How do 38TERA subscriptions work?](https://help.38tera.com/en-US/how-do-38tera-subscriptions-work-508323.md): Our subscription service is designed to provide you with convenience and consistency. When you subscribe to any 38TERA product, your orders will be automatically shipped every 30 days, aligning with the date of your initial order. This means if you p
- [How do I access my subscription portal?](https://help.38tera.com/en-US/how-do-i-access-my-subscription-portal-507381.md): There are several ways to access your subscriber portal:. Email Link: After your purchase, you should have received an email with a link to your subscription portal. If you can't find it, please check your spam folder. You can also click here to requ
- [Why would I choose a subscription instead of purchasing a single unit to try it?](https://help.38tera.com/en-US/why-would-i-choose-a-subscription-instead-of-purchasing-a-single-unit-to-try-it-507377.md): We completely understand wanting to try something before committing, and the good news is that subscribing actually makes it easier (and more affordable) to do exactly that. Here's what you get as a subscriber:. Save 25% on every order. Subscribers s
- [How do I cancel my subscription?](https://help.38tera.com/en-US/how-do-i-cancel-my-subscription-507378.md): We're sorry you'd like to cancel your subscription! Please follow these steps to cancel your subscription:1. Log in to your 38TERA Account or directly to your subscriber portal. 2. Once you log in click "More" in the upper right hand corner.3. Click
- [Can I change the quantity in my subscription?](https://help.38tera.com/en-US/can-i-change-the-quantity-in-my-subscription-507379.md): Follow these steps to change your subscription quantity:1. Log into your subscriber portal by clicking here. 2. Go to Products3. Click the + or - to update your subscription to the desired quantity
- [Can I change the delivery date on my subscription?](https://help.38tera.com/en-US/can-i-change-the-delivery-date-on-my-subscription-507380.md): 3. Click 'Next order date'4. Choose the date you'd like to reschedule it for
- [Can I cancel my subscription at any time?](https://help.38tera.com/en-US/can-i-cancel-my-subscription-at-any-time-523400.md): Yes! Subscriptions can be cancelled at any time. To avoid being charged for your next order, please cancel before your next order date — you can find this date by logging into your subscriber portal.
- [Can I pause my subscription?](https://help.38tera.com/en-US/can-i-pause-my-subscription-507382.md): You have the flexibility to pause your subscription at any time. We understand that circumstances change, and we want to ensure that our service works for you on your terms.
- [How can I manage my subscription?](https://help.38tera.com/en-US/how-can-i-manage-my-subscription-509547.md): You can easily manage your subscription in your subscription portal. You should have received an email with a link to your subscription portal after your purchase. You can also click here to request a new link. If you have any problems locating it, y
- [How do I update my credit card information?](https://help.38tera.com/en-US/how-do-i-update-my-credit-card-information-648995.md): TO UPDATE YOUR INFORMATION:. If you are using Shop Pay please follow the instructions listed here to update your credit card information.
- [How do I update my credit card information if I use Shop Pay?](https://help.38tera.com/en-US/how-do-i-update-my-credit-card-information-if-i-use-shop-pay-786906.md): If you're using Shop Pay for your purchases with 38TERA and need to update your credit card details, here’s a step-by-step guide to help you. Log into Shop Pay:. Navigate to Your Payment Methods:. Edit Your Credit Card Details:. Save Changes:. If you
- [What is 38TERA Rewards?](https://help.38tera.com/en-US/what-is-38tera-rewards-532201.md): 38TERA Rewards is our free loyalty program that rewards you based on how much you shop. The more you purchase and engage, the more rewards and benefits you unlock and earn.
- [How do I join the loyalty program?](https://help.38tera.com/en-US/how-do-i-join-the-loyalty-program-532203.md): Follow these steps to join the loyalty program:1. Create a 38TERA Rewards account by clicking here and clicking 'Join Now'.2. Once signed in, go back to the 38TERA Rewards page and you will see your points automatically populated.Please note: If you
- [How do I access my loyalty points if I am a current 38T customer?](https://help.38tera.com/en-US/how-do-i-access-my-loyalty-points-if-i-am-a-current-38t-customer-559476.md): 2. Once your account is created, go back to the 38TERA Rewards page and you will see your points automatically populate.
- [What benefits do I get in the loyalty program?](https://help.38tera.com/en-US/what-benefits-do-i-get-in-the-loyalty-program-532205.md): The more you purchase and engage, the more benefits you’ll unlock. You can level up, with greater benefits as you achieve this. The benefits and rewards can be found on our Rewards Page, so you can see exactly what you stand to earn!
- [How do loyalty points work?](https://help.38tera.com/en-US/how-do-loyalty-points-work-523454.md): It’s this simple: For every dollar you spend on eligible purchases, you earn points. Earned points can be used to get a discount on all 38TERA purchases. Once you earn points, either redeem a coupon code for future use or apply them to your next subs
- [How do I use my loyalty points?](https://help.38tera.com/en-US/how-do-i-use-my-loyalty-points-508368.md): Thanks for being part of our loyalty program!Follow these steps to redeem your loyalty points:1. Log into your account by clicking here.2. Then you will go back to the 38TERA Rewards Page to see your points.3. Select the amount of points you wish to
- [How can I earn extra loyalty points?](https://help.38tera.com/en-US/how-can-i-earn-extra-loyalty-points-508370.md): You earn points with every dollar you spend. You can also earn points through engagement by following us on social media, leaving a review, introducing your friends, and more. For the full list of all the different ways you can earn points head over
- [Is there a minimum spend to use loyalty points?](https://help.38tera.com/en-US/is-there-a-minimum-spend-to-use-loyalty-points-508372.md): No. You may apply your earned loyalty points to any purchase. You will be responsible for shipping and handling charges if applicable.
- [How is my tier status determined?](https://help.38tera.com/en-US/how-is-my-tier-status-determined-532207.md): Your tier status is determined by how many points you earn by shopping with our store and completing our loyalty activities and achievements. The more points you get, the higher your tier status will be. Take a look at our thresholds for tiers in the
- [How does the referral program work?](https://help.38tera.com/en-US/how-does-the-referral-program-work-513692.md): Yes! We’re thrilled that you’re excited to share 38TERA with your friends and family! Our referral program is designed to reward both you and your friends when they make their first purchase. All you have to do is enter their email address on the 38T
- [Do my loyalty points expire?](https://help.38tera.com/en-US/do-my-loyalty-points-expire-523456.md): Yes, your points will expire 12 calendar months after they were added to your account. Make sure to use your points for your purchases or redemptions before their expiration date to make the most of them.
- [Do all purchases count for points?](https://help.38tera.com/en-US/do-all-purchases-count-for-points-532217.md): All purchases made on the 38TERA website count for points. Easy peasy.
- [Do I have to spend money to earn points?](https://help.38tera.com/en-US/do-i-have-to-spend-money-to-earn-points-532225.md): Nope. There are ways to earn points through loyalty activities and achievements. For example, points are awarded for following us on social media, signing up for SMS, voting in polls or writing a review. You can also get substantial rewards by referr
- [What is voting?](https://help.38tera.com/en-US/what-is-voting-532229.md): Voting is another cool way for you to earn points for free. If you answer questions that we ask you, you’ll get points awarded to your account. It’s super simple!
- [How will I receive my birthday gift?](https://help.38tera.com/en-US/how-will-i-receive-my-birthday-gift-532232.md): All members who have provided their birthday information will receive $10 in the form of 100 points added to your loyalty account on your birthday!. You won’t need to take any further action—these points will be available for you to use whenever you’
- [What happens to my loyalty points if I return my items?](https://help.38tera.com/en-US/what-happens-to-my-loyalty-points-if-i-return-my-items-532233.md): Upon the return of an item, the spend amount applied to your tier status for the original purchase will be deducted from your account.
- [Why is the 'forgot your password' not working?](https://help.38tera.com/en-US/why-is-the-forgot-your-password-not-working-613804.md): If the the 'forgot your password' button is not working, that means you have not created your 38TERA Rewards account yet. You will need to click 'Join Now' and use the same email address you purchased DMN with. You should not need a password to acces
- [How do I auto apply points to my next subscription order?](https://help.38tera.com/en-US/how-do-i-auto-apply-points-to-my-next-subscription-order-619091.md): Thanks for being a subscriber and part of our loyalty program!Follow these steps to auto apply your points to your next subscription order:1. Log into your account by clicking here and clicking 'Sign In'.2. Once signed in, go back to the 38TERA Rewar
- [How do I get a coupon code for future use?](https://help.38tera.com/en-US/how-do-i-get-a-coupon-code-for-future-use-619093.md): Thanks for being part of our loyalty program!Follow these steps to redeem your points:1. Log into your account by clicking here and clicking 'Sign In'.2. Once signed in, go back to the 38TERA Rewards page and you will see your points automatically up
- [Do my loyalty points carry over if I don’t use them all in one purchase?](https://help.38tera.com/en-US/do-my-loyalty-points-carry-over-if-i-don%E2%80%99t-use-them-all-in-one-purchase-1112280.md): Once points have been redeemed for a discount, any unused portion does not carry over to future purchases. To get the most out of your points, we recommend redeeming only what you need to cover your order. Let us know if you have any questions—we’re
- [What is your refund and return policy?](https://help.38tera.com/en-US/what-is-your-refund-and-return-policy-507387.md): At 38TERA, we're not just committed to advancing gut health; we're confident in the groundbreaking science and meticulous research behind our products. Every ingredient in our formulas undergoes rigorous testing and is backed by clinical evidence to
- [How long does it take to receive my refund?](https://help.38tera.com/en-US/how-long-does-it-take-to-receive-my-refund-617787.md): Please allow approximately 7-10 business days for your refund to be processed and reflected in your account. If approved for a refund, you should receive an email confirmation, serving as a formal acknowledgment of this process being underway. If you
- [I purchased my 38TERA product on Amazon — how do I return it or get a refund?](https://help.38tera.com/en-US/i-purchased-my-38tera-product-on-amazon-%E2%80%94-how-do-i-return-it-or-get-a-refund-2015551.md): If you purchased your 38TERA product through Amazon, any refunds or replacements must be handled directly through Amazon. They manage all order support for items bought on their platform. To request a return or refund:. Log into your Amazon account.
- [I had a bad reaction to a 38TERA Product, what should I do?](https://help.38tera.com/en-US/i-had-a-bad-reaction-to-a-38tera-product-what-should-i-do-507388.md): We are sorry to hear this. Unfortunately, an allergic or adverse reaction is possible with anything we ingest, including food, supplements and medicine. Your safety and the safety of 38TERA products are our highest priority. Please reach out to us by
- [Do you offer wholesale?](https://help.38tera.com/en-US/do-you-offer-wholesale-507389.md): We do not offer wholesale at this time but please send an email to support@38tera.com with your name, email address, company name, phone number and a quick note about why you’d like to become one of our retailers and we will add you to our database t
- [How can I earn additional discounts?](https://help.38tera.com/en-US/how-can-i-earn-additional-discounts-648957.md): There are two great ways to save on your DMN orders:. Subscribe and save 25%. Every subscription order is automatically 25% off the one-time purchase price. Upgrade to a 3-month subscription and you'll also get free shipping. You can manage, pause, o
- [When will DMN be back in stock?](https://help.38tera.com/en-US/when-will-dmn-be-back-in-stock-793786.md): At the moment, we don't have a specific timeline yet for when DMN will be back in stock. However, we’re hopeful that we'll be able to restock in the coming weeks.We highly recommend signing up for our Back in Stock alert on the DMN product page. You’
- [What are FSA and HSA accounts?](https://help.38tera.com/en-US/what-are-fsa-and-hsa-accounts-787015.md): Health savings accounts (HSA) and flexible spending accounts (FSA) are programs that allow you to set aside pre-tax dollars for eligible healthcare expenses. If you’re unsure whether or not you have an HSA or FSA account, please check with your emplo
- [How to use Your FSA/HSA Card for 38TERA purchases](https://help.38tera.com/en-US/how-to-use-your-fsahsa-card-for-38tera-purchases-787014.md): The process for using your FSA or HSA card differs based on whether you're making a single purchase or setting up a subscription. After the purchase, you will be redirected to a screen indicating that the order is being processed. The order is confir
- [How does using my HSA/FSA account save me money?](https://help.38tera.com/en-US/how-does-using-my-hsafsa-account-save-me-money-787025.md): HSA/FSA accounts were created so individuals could use pre-tax money to pay for expenses used to treat, mitigate, or prevent a diagnosed medical condition. Because HSA/FSAs use pre-tax money, you’re getting more purchasing power for your dollars. Rat
- [What is a Letter of Medical Necessity, and how is this compliant?](https://help.38tera.com/en-US/what-is-a-letter-of-medical-necessity-and-how-is-this-compliant-787032.md): The items in your Truemed Letter of Medical Necessity (“LMN”) are now qualified medical expenses in the same way a visit to the doctor’s office or pharmaceutical product is. There are thousands of studies showing food and exercise is often the best m
- [Are there fees associated with using Truemed's services?](https://help.38tera.com/en-US/are-there-fees-associated-with-using-truemeds-services-787040.md): There is no cost to you, as long as you are shopping with a Truemed partner merchant.
- [When should I use my FSA/HSA dollars?](https://help.38tera.com/en-US/when-should-i-use-my-fsahsa-dollars-787042.md): You can use your HSA/FSA dollars all year long. However, FSA dollars expire at the end of the year and unused money may not rollover into the next year. Make sure to spend the rest of your FSA dollars before December 31st — use it, so you don’t lose
- [How long does it take for me to receive my Letter of Medical Necessity?](https://help.38tera.com/en-US/how-long-does-it-take-for-me-to-receive-my-letter-of-medical-necessity-787043.md): Generally it takes 24-48 hours. In some cases, Truemed’s provider team will require additional time to issue a letter of medical necessity based on the needs associated with an individual qualification survey. If you aren’t seeing your letter in your
- [I don’t have an HSA/FSA. Can I still benefit from Truemed?](https://help.38tera.com/en-US/i-don%E2%80%99t-have-an-hsafsa-can-i-still-benefit-from-truemed-787045.md): Unfortunately, Truemed’s services are for individuals who have HSA or FSA accounts (or plan to fund one during open enrollment). We encourage you to ask your employer about information on your HSA or FSA!
- [I don’t live in the US. Can I still get reimbursed with Truemed?](https://help.38tera.com/en-US/i-don%E2%80%99t-live-in-the-us-can-i-still-get-reimbursed-with-truemed-787049.md): Unfortunately, Truemed is currently only available in the United States.
- [How much does shipping & handling cost?](https://help.38tera.com/en-US/how-much-does-shipping-and-handling-cost-507384.md): Shipping costs are determined based on your product selection and specific shipping address. You can get an estimated cost for shipping directly in your shopping cart once a product is added.
- [Which countries do you ship to?](https://help.38tera.com/en-US/which-countries-do-you-ship-to-507383.md): At this time, we only ship to the United States, United Kingdom, Australia, and New Zealand. Rest assured, we are actively working to expand our 38TERA footprint to better serve our friends around the globe. We are diligently navigating the complexit
- [I entered the wrong address at checkout, what should I do?](https://help.38tera.com/en-US/i-entered-the-wrong-address-at-checkout-what-should-i-do-507385.md): Please email support@38tera.com so they can help you out with this.
- [My package was not delivered, what should I do?](https://help.38tera.com/en-US/my-package-was-not-delivered-what-should-i-do-507386.md): First, please double-check your order confirmation email to ensure that the package was shipped to the correct address. Mistakes can happen, and it’s always good to rule that out first. If your address is correct and your package was marked as delive
- [Where is my package?](https://help.38tera.com/en-US/where-is-my-package-507391.md): Orders ship within 48 hours and arrive within 5-7 business days. Once an order ships you'll receive an email confirmation with tracking from support@38tera.com If you haven't received it please check your spam!You can also log in or create your accou
- [Can I pick my order up at your warehouse?](https://help.38tera.com/en-US/can-i-pick-my-order-up-at-your-warehouse-523406.md): Unfortunately, we aren’t able to facilitate order pick-ups at this time. Our warehouse is currently set up just for shipping orders, and we don’t have staff on site to assist with pick-ups. We understand that this might be inconvenient, and we apolog
- [Holiday Order Fulfillment Delay](https://help.38tera.com/en-US/holiday-order-fulfillment-delay-808472.md): Due to the increased volume during the Black Friday/Cyber Monday rush, please expect a 2-business day extension on order fulfillment from November 28 through December 5, 2024. We appreciate your understanding and patience during this busy time!