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38TERA

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Please email support@38tera.com so they can help you out with this.

I entered the wrong address at checkout, what should I do?

Shipping & Delivery

What is the gut microbiome?

What are prebiotics?

What's the difference between fiber, resistant starch and polyphenols?

What are short chain fatty acids (SCFAs) and where can we find them?

What are the preferred foods for a gut healthy diet?

What are ways to improve the gut microbiome without changing our diet?

Microbiome 101

How much DMN should I consume daily?

When should I take DMN?

What can I mix with my DMN?

What if I find DMN to be too sweet?

How long should I wait to eat or drink after taking DMN?

What is the best time of day to take DMN?

Should DMN be taken with or without food?

If I take DMN on an empty stomach, how long should I wait to eat?

Do I need to drink a lot of water with DMN?

Does DMN break a fast?

Does DMN need to fully dissolve?

Is there an adjustment period for DMN?

Does the whole dose (2tsp) need to be taken at once?

How long does it take to notice a difference?

Can I take more than one dose per day?

Will I need to take forever or will my gut adapt along with fiber-rich foods?

Best time for maximum absorption?

How to use DMN

Is DMN FDA approved?

What is in 38TERA's DMN?

Does DMN expire?

Is DMN safe for breastfeeding/during pregnancy?

I’ve had a reaction to one of the ingredients in DMN before, is it safe for me to consume?

Are DMN ingredients Certified Organic?

Is DMN safe for children?

Is it normal for DMN to clump?

Is DMN vegan and cruelty free?

Is DMN gluten free?

What are the natural flavorings in DMN derived from?

How many calories are in DMN?

Does DMN need to be refrigerated?

Are the DMN ingredients whole foods ground into a powder?

Do you have published papers in scientific peer-reviewed journals that i can read about the efficacy and validity of the claims?

Is DMN third party tested?

Have you run any studies to illustrate the effectiveness of this product or are you just assuming that these ingredients will work because of past experience?

Any Level 1 evidence of efficacy?

Would you classify this as an ultra-processed food?

Is DMN a licensed Natural Health Product in Canada?

How much fiber is on one serving of DMN?

How do I subscribe to DMN?

Does DMN hold any certifications?

Why is there no report for my lot number?

Should I keep the silica packet in the package?

What type of fiber is in DMN?

How many servings are in one pouch of DMN?

Is DMN free of pesticides?

Is DMN tested for heavy metals?

Why did you change the DMN packaging?

Are the DMN pouches recyclable?

DMN product information

Are there any negative side effects of DMN?

Do I continue taking my regular vitamins with DMN?

Will DMN help with constipation?

Will DMN help with IBS?

Is DMN safe for people with inflammatory bowel diseases (IBD) like Crohn's disease or ulcerative colitis?

Can you take DMN if you have hydrogen- or methane-dominant SIBO?

Does DMN work with fructose malabsorption or people who have an imbalance of good bacteria?

Is DMN suitable for celiac disease?

Is DMN safe to take with acid reflux?

Is DMN beneficial for hemorrhoids or hemorrhoidal bleeding?

Will DMN feed the microbes in my small intestine, making SIBO worse?

Can I take DMN with my probiotic?

Can I take DMN with other fiber products such as Benefiber, Metamucil and Psyllium Husk?

Is DMN safe for thyroid disease? If so, would it interfere with absorption of Synthroid)?

Is DMN safe for those with gastritis?

Is DMN helpful if you have to take antibiotics?

Can DMN help with slow bowel transit?

Will DMN help with bloating issues?

Are there any contra-indications with any other supplements or Rx meds?

Is DMN safe for people with nut allergies?

Can you take DMN if you are following a low histamine diet?

Will DMN help with diarrhea?

Does DMN have an impact on glucose?

What is the oxalate content in DMN?

Should I stop taking DMN before my colonoscopy?

Can DMN be taken with GLP-1 drugs such as Zepboud, Monjouro, and Ozempic?

Can DMN help me lose weight?

DMN & your health

About DMN

How do 38TERA subscriptions work?

How do I access my subscription portal?

Why would I choose a subscription instead of purchasing a single unit to try it?

How do I cancel my subscription?

Can I change the quantity in my subscription?

Can I change the delivery date on my subscription?

Can I cancel my subscription at any time?

Can I pause my subscription?

How can I manage my subscription?

How do I update my credit card information?

How do I update my credit card information if I use Shop Pay?

Subscription Management

What is 38TERA Rewards?

How do I join the loyalty program?

How do I access my loyalty points if I am a current 38T customer?

What benefits do I get in the loyalty program?

How do loyalty points work?

How do I use my loyalty points?

How can I earn extra loyalty points?

Is there a minimum spend to use loyalty points?

How is my tier status determined?

How does the referral program work?

Do my loyalty points expire?

Do all purchases count for points?

Do I have to spend money to earn points?

What is voting?

How will I receive my birthday gift?

What happens to my loyalty points if I return my items?

Why is the 'forgot your password' not working?

How do I auto apply points to my next subscription order?

How do I get a coupon code for future use?

Do my loyalty points carry over if I don’t use them all in one purchase?

38TERA Loyalty Program

What is your refund and return policy?

How long does it take to receive my refund?

I had a bad reaction to a 38TERA Product, what should I do?

Do you offer wholesale?

How can I earn additional discounts?

When will DMN be back in stock?

What are FSA and HSA accounts?

How to use Your FSA/HSA Card for 38TERA purchases

How does using my HSA/FSA account save me money?

What is a Letter of Medical Necessity, and how is this compliant?

Are there fees associated with using Truemed's services?

When should I use my FSA/HSA dollars?

How long does it take for me to receive my Letter of Medical Necessity?

I don’t have an HSA/FSA. Can I still benefit from Truemed?

I don’t live in the US. Can I still get reimbursed with Truemed?

Using HSA/ FSA funds on 38TERA products

Customer Service

How much does shipping & handling cost?

Which countries do you ship to?

My package was not delivered, what should I do?

Where is my package?

Can I pick my order up at your warehouse?

Holiday Order Fulfillment Delay

I entered the wrong address at checkout, what should I do?Updated 10 months ago