I purchased my 38TERA product on Amazon — how do I return it or get a refund?Updated 2 hours ago

If you purchased your 38TERA product through Amazon, any refunds or replacements must be handled directly through Amazon. They manage all order support for items bought on their platform.

To request a return or refund:

1. Log into your Amazon account

2. Go to "Your Orders"

3. Find your 38TERA order

4. Select "Return or Replace Items" and follow the prompts

Amazon’s process is typically quick and straightforward, and they’ll make sure you're taken care of.

That said, if you experienced any issues with the product itself — like damaged or compromised packaging — please feel free to let us know. While Amazon handles the return, we still want to be aware of any issues so we can continue improving our quality and service.

Still need help? You can always reach out to us at [email protected] and we’ll do our best to guide and support you.