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What is your refund and return policy?
At 38TERA, we're not just committed to advancing gut health; we're confident in the groundbreaking science and meticulous research behind our products. Every ingredient in our formulas undergoes rigorous testing and is backed by clinical evidence to
How long does it take to receive my refund?
Please allow approximately 7-10 business days for your refund to be processed and reflected in your account. If approved for a refund, you should receive an email confirmation, serving as a formal acknowledgment of this process being underway. If you
I had a bad reaction to a 38TERA Product, what should I do?
We are sorry to hear this. Unfortunately, an allergic or adverse reaction is possible with anything we ingest, including food, supplements and medicine. Your safety and the safety of 38TERA products are our highest priority. Please reach out to us by
Do you offer wholesale?
We do not offer wholesale at this time but please send an email to [email protected] with your name, email address, company name, phone number and a quick note about why you’d like to become one of our retailers and we will add you to our database t
How can I earn additional discounts?
When you purchase a subscription you automatically get $10 off + free shipping on your order. You can also earn points by signing up for the 38TERA Rewards Program which result in significant discounts you can use on our products. It's completely fre
When will DMN be back in stock?
At the moment, we don't have a specific timeline yet for when DMN will be back in stock. However, we’re hopeful that we'll be able to restock in the coming weeks.We highly recommend signing up for our Back in Stock alert on the DMN product page. You’