Subscription Management
How do 38TERA subscriptions work?
Our subscription service is designed to provide you with convenience and consistency. When you subscribe to any 38TERA product, your orders will be automatically shipped every 30 days, aligning with the date of your initial order. This means if you p
How do I access my subscription portal?
There are several ways to access your subscriber portal:. Email Link: After your purchase, you should have received an email with a link to your subscription portal. If you can't find it, please check your spam folder. You can also click here to requ
Why would I choose a subscription instead of purchasing a single unit to try it?
We completely understand wanting to try something before committing, and the good news is that subscribing actually makes it easier (and more affordable) to do exactly that. Here's what you get as a subscriber:. Save 25% on every order. Subscribers s
How do I cancel my subscription?
We're sorry you'd like to cancel your subscription! Please follow these steps to cancel your subscription:1. Log in to your 38TERA Account or directly to your subscriber portal. 2. Once you log in to manage your subscription, scroll down and click on
Can I change the quantity in my subscription?
Follow these steps to change your subscription quantity:1. Log into your subscriber portal. If you need a link you can request one by clicking here. (Be sure to check your spam folder if you don't see it.)2. Under Subscription Details click 'Edit' 3.
Can I change the delivery date on my subscription?
Follow these steps to change the delivery date for your subscription:1. Log into your subscriber portal. If you need a link you can request one by clicking here. (Be sure to check your spam folder if you don't see it.)2. Choose the shipment you'd lik
Can I cancel my subscription at any time?
Yes! Subscriptions can be cancelled at any time. To avoid being charged for your next order, please cancel before your next order date — you can find this date by logging into your subscriber portal.
Can I pause my subscription?
You have the flexibility to pause your subscription at any time. We understand that circumstances change, and we want to ensure that our service works for you on your terms.
How can I manage my subscription?
You can easily manage your subscription in your subscription portal. You should have received an email with a link to your subscription portal after your purchase. You can also click here to request a new link. If you have any problems locating it, y
How do I update my credit card information?
TO UPDATE YOUR INFORMATION:. If you are using Shop Pay please follow the instructions listed here to update your credit card information.
How do I update my credit card information if I use Shop Pay?
If you're using Shop Pay for your purchases with 38TERA and need to update your credit card details, here’s a step-by-step guide to help you. Log into Shop Pay:. Navigate to Your Payment Methods:. Edit Your Credit Card Details:. Save Changes:. If you